What makes the perfect helpdesk ticketing software?

What makes the perfect helpdesk ticketing software?

What makes the perfect helpdesk ticketing software? This is a topic that seems to be catapulted to the forefront of my mind each summer. ┬áLargely due to the fact that i provide a lot of holiday cover for work colleagues, which results in me spending more time than normal in our current ticketing system. ┬áThe clunky nature of the system, with slow refreshes, static content […]

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